At Slowly But Surely, we put in the work to deliver high-quality pieces you can rely on—day in, day out. If something isn’t right, we’re here to help.
Defective Items
We accept returns or exchanges for items with manufacturing defects.
To be eligible, please contact us within 7 days of receiving your order.
When you reach out, kindly include:
- Your full name
- Order number
- Clear photos or videos of the defect
- A brief description of the issue
We’ll take it from there.
How the Process Works
- Email us at slowlybutsurely.supply@gmail.com with your order details and defect report.
- Our team will guide you through the return or exchange steps.
- Once the item is received and inspected, we’ll send a replacement or process your exchange right away.
Important Notes
1. Condition of Returned Items
Items must be:
- Unused
- Unwashed
- In their original packaging
This helps us maintain the quality and standards SBS is known for.
2. Non-Defective Items
We do not accept returns or exchanges for non-defective items.
Most of our products are produced in limited quantities, which makes replacing sizes or colors difficult once an item sells out. We encourage checking size charts and model references before placing an order.
If you’re unsure about sizing, feel free to message us—we’re always here to help.
Final Sale Items (Discounted Products)
All discounted, sale, and promotional items are considered final sale and are not eligible for refund, return, or size exchange.
We offer lower prices during promotions to give the community the best deals we can, but these items come in limited stock and slimmer margins. Allowing returns on discounted items affects small brands like ours, which is why all sale items are marked as final.
We appreciate your understanding and continued support.
Need help?
Contact us at slowlybutsurely.supply@gmail.com for questions related to refunds and returns.